Drama is currently on display on social media after a video showed the moment a Nigerian passenger, identified as Gloria Ibukun Omisore, had a heated exchange with employees of Kenya Airways.

As seen in the video, one of the employees could be heard telling Omisore to call Nigeria's President and report to him after she threatened to inform the Minister of Aviation and Aero Dynamics about an alleged ill-treatment she received from Kenya Airways.

In a statement, Kenya Airways stated that upon further investigation, they established that the viral video of her exchange with their staff did not provide full context.

The airline revealed that Omisore was traveling from Lagos to Nairobi, Paris, and Manchester, adding that trouble emerged when it was discovered that she did not have a SCHENGEN Visa, a requirement for her to enter any European Union country.

"She was offered an alternative to travel through London and onward to Manchester, which she refused," the airline said.

"Unhappy with this option, the guest demanded accommodation, which Kenya Airways does not provide in cases where boarding is denied due to visa requirements. It is the responsibility of passengers to ensure they have the necessary documentation for their journey.

"In a distressing turn of events, the guest resorted to inappropriate behaviour by removing and throwing 3 used sanitary pads at our employees."

- NCAA slams Kenya Airways -

Reacting, the Spokesperson for the Nigeria Civil Aviation Authority (NCAA), Michael Achimugu, stated that Kenya Airways has a long history of maltreatment against Nigerian passengers, including staff of the NCAA.

This was as he advised Omisore that unruly behaviour is inexcusable at any airport because she could be blacklisted by the airline, and even pay fines.

Achimugu further stated that Kenya Airways had no basis to have tried to forcefully delete her video.

He continued on X, "You should not have allowed her to board your flight from Nigeria IF she was not qualified due to visa requirements. You issued her boarding passes and let her leave Lagos.

"She flew into Nigeria via your airline on the same route. She claims to have called the airline before paying for the ticket and she was told that she was qualified since she own a BRP.

"The statements made by your staff were inappropriate for someone in the industry. 'Call your president,' insinuates a lot."

The NCAA spokesperson then summoned Kenya Airways, saying they must provide proof that Omisore threw used sanitary pads at their employees.

He said, "You will be asked to provide CCTV footage showing that she threw her used sanitary towels at your staff rather than place them on the table when asked by your personnel to provide evidence that she was bleeding.

"The NCAA has invited your Ag. Station Manager in Lagos to a meeting by 1pm today. We will review all of the issues. Attendance is mandatory."

He then warned the airline to immediately airlift Omisore safely to her final destination within a couple of hours or "there will be ramifications. There are limits that must not be crossed and, in 2025, you will treat Nigerian passengers better."

Later on, Achimugu said the airline asked for an extension of time to enable them to provide further details.

"Security personnel are ensuring the safety of the passenger. Per our discussion with the station manager, the passenger will be flown back to Nigeria tonight. This is agreeable on all sides," he said.

- Passenger heads back to Lagos -

In his latest update on the matter, Achimugu said Omisore had safely boarded a Kenyan Airways flight, heading to Lagos.

He said she would be received by NCAA Consumer Protection Officers on arrival at about 2210hrs, tonight.

"The Authority will meet with the passenger tomorrow to be advised on proper conflict resolution protocols per future flights. Regardless of extreme provocation from airline personnel, unruly behaviour is not permitted at the airport or on the aircraft.

"In respect of the request by Kenyan Airways, the Authority has allowed the airline a 24-hour extension, after which the meeting will hold, or the NCAA will make a determination without further input from them," he said.